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Store Policies

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Hello! We are so glad you "shopped" by!  It is a real joy to share our creations with those who will love them and appreciate the work involved. We love to talk about hair and hair forks so if you have any questions or concerns feel free to convo us at anytime, about anything!
If you are not already on our mailing list, we would love to have you sign up for shop updates, new styles and lots of other Grahtoe tidbits! www.grahtoestudio.blogspot.com

##All products that We, Grah-Toe Studio, create are copyrighted by us, Grah-Toe Studio,and the designs belong to us. We love to share our creations with you , but Please refrain from copying our ideas or shapes or using our photos.
Thank you :)##

We always have hair art that is made and not listed yet so if you are longing for something, just ask! we love to do custom orders as well!! our wood selections change periodically but we usually try to have the fave's on hand....if there is a wood you love and don't see, ask! we may enjoy a new wood or be looking for one but not know what to chose!

 

Payment Policies

we accept paypal,as well as money orders for your safety as well as ours.Once you place your order we will allow 3 business days to send your payment. We are very willing to hold items for you IF you stay in contact with us,FOR 2 WEEKS! If you need us to hold it longer we will need a $10 deposit. After that we place the item back for sale. we will ship your item as soon as the payment is received.
We are happy to work out payment arrangements with you through good communications! Layaway and gift certificates are also available. here is how layaway works:
LAY AWAY PLAN:

1. "Buy" the item you want using the "other" payment option.

2. Let me know you need a lay-away plan in the "Note to Seller".

3. I will send you a PayPal invoice for a 20% non-refundable down payment.

4. Pay that invoice within 3 days. (If you don't, I will leave negative feedback and have the sale canceled.)

5. Take up to (but no longer than) 60 days to pay the balance in as many separate PayPal payments as you want. (If you do not pay the full balance within 60 days, I will refund everything you have paid less the 20% deposit.) Different arrangements can be made on request.

6. As soon as full payment has been received, my normal shipping turn-around applies.
Custom orders will require a deposit of at least half the item price(you may pay in full if you would like), then the other half and S/H will be due before we mail them out. A custom order fee may apply and will be discussed upon finalizing the design. This fee will depend on time and materials for your custom requests. Custom orders will be immediately started on once the deposit is received.
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♥•.*THANK YOU*.•♥
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Shipping Policies

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We will ship your order by mail unless you have a  special request. Quicker shipments will have additional fees.Purchase more than one item and we will gladly adjust the shipping charges accordingly.We pack our products well and in boxes to minimize any damages during shipping. If your item arrives damaged retain the packaging and contact us immediately.
*We include in our shipping fees the packaging and handling costs as well as the actual shipping cost* We are not making money on the S/H . If we have overestimated the shipping we do refund the overage to you. If you have any questions about the shipping cost please send a convo. We can make mistakes in entering the shipping values so never feel you are bothering us to ask!

****Overseas packages can be insured or tracked at your expense. If you do not request this we cannot be responsible for packages that do not arrive. We can not be responsible for them once they leave the country.*****

By purchasing through this Etsy store, Buyer assumes ALL RISK AND RESPONSIBILITY for orders shipped that may be lost, damaged or stolen in transit. Int'l orders may be subject to customs searches and seizure without notice, seller does not assume responsibility should that happen.

 

Returns/refunds/replacements

we will gladly work with you to assure you are happy with your artwork or hair art. Custom orders are not returnable and must be prepaid.
We will do our best to make sure you are happy with all aspects of your purchase. Please feel free to convo us with questions about anything concerning our shop or policies, we aim to please!
Shipping back to us for repairs or refinishing is NOT included in the guarantee. We only guarantee that our work is not defective.